Navigation   About Airlink   Solutions/Products   Consulting   Service Bureau/ASP   Employment   Support   Contact Us   Demo Central AirLink Product Description   AL*CRMS   Whether you are handling a compliment, complaint, or you simply want to effectively market to your customer base, Airlink's Customer Relationship Management System (AL*CRMS) is the tool you cannot afford to be without. Tailored to the travel industry's unique and special needs, AL*CRMS brings together in one integrated system PNRs, documents, faxes, emails, and other inputs in order that you might better serve your customer and increase your profits. AL*CRMS automatically collects information from:    ·  PNR's as they are booked    ·  Interface data as tickets and invoices are driven    ·  GDS/CRS queues as support issues are intitiated at the agent's workstation within a PNR    ·  In-bound faxes from clients, suppliers, as well as branch offices    ·  Emails - both received and sent that relate to this client Service Issues can be initiated from the numerous sources:    ·  The PNR that relates to this travel    ·  A "dummy" PNR when the original PNR is no longer available on the GDS/CRS    ·  Any browser that has access to the AL*CRMS web page    ·  A key-worded email message Product#: HBP-2727 Features & Benefits   Feature   Benefit   Totally Automated Process   No manual steps required. Service Issues, as well as booking and travel history, are automatically logged to the CRMS database the instant an agent either ends a record or makes an entry into the CRMS web page. PNRs are updated with remark lines and queued to the appropriate supervisor or other parties.     Automatic Email Followup   All service issues are tracked from inception to closure. Promises made to customers, as well as promises from vendors, are tagged with target-dates. As dates approach (or pass by), reminder emails are sent to supervisors to ensure that tasks are handled and customers are taken care of.     Pager/cell phone notification   Any service issue can be marked for pager or cell-phone message notification. When a target-date for either a resolution or a specific item's completion has not been met, a message will automatically be sent to the supervisor's pager or cell-phone.